The Role:

The Admin Assistant will report to and support a designated manager and business function in order to achieve overall business objectives. You must be able to prepare and update daily reports and KPI's for the management.

Additionally you will:

- Take full responsibility for dealing with customer complaints and queries

- Communicate with the store and the operations team

- Respond to phone calls and address customers' concerns in a professional manner

- Escalate issues to the management and ensure that all the issues are resolved within the given time frame.

Qualifications & Requirements:

You will have:

- At least one year's experience in an administrative support function.

- Customer care experience and good interpersonal skills.

- Fluency in English (written and spoken).

- Good computer skills, especially in Excel.

- Arabic fluency would be an advantage.