This internal job site is for existing Alshaya employees only. Please visit careers.alshaya.com for the list of our vacancies available for external applicants.

Welcome to the Internal Recruitment Program

We are excited that you are considering new opportunities within the organization! This page is designed to help you to explore our numerous openings. We are committed to supporting your job search within the organization and are eager to connect you with opportunities to grow with us!

» Click here to view Alshaya Internal Recruitment Policy Statement
» Subscribe to Job Alerts
Country
Division/Function/Experience Level
Work Type

Systems Support Engineer - (Operations) Regional Technology - Kuwait

Apply now Job no: MRF13725
Location: Kuwait
Kuwait Head Office

IT

Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions.  The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards. 

The IT System Support Engineer will ensure the availability and functionality of IT systems within the warehouse environment by delivering high-quality technical support, system administration, and proactive maintenance. The role contributes directly to operational efficiency, user satisfaction, and system uptime.

Key Responsibilities:

  • Provide hands-on support for all IT systems including PCs, RF devices, barcode scanners, label printers, and surveillance systems.
  • Maintain and support Warehouse Management Systems (ILS WMS) and logistics applications.
  • Ensure proper functioning of LAN/WLAN infrastructure within the warehouse.
  • Support deployment, imaging, and patching of devices via SCCM, SOTI, or equivalent.
  • Monitor IT asset compliance and coordinate installations, upgrades, and replacements.
  • Troubleshoot and resolve incidents within SLA, ensuring proper ticket documentation.
  • Liaise with network, infrastructure, and application teams for escalated issues.
  • Assist in IT setup for new warehouse zones, racking areas, or automation integration.

 

 

Qualifications:

  • Bachelor's degree in IT, Computer Engineering, or related field.
  • 2–4 years of relevant experience in IT support or systems administration (warehouse/logistics preferred).

Skills:

  • Strong knowledge of Windows OS, Active Directory, Office 365, and basic server interaction.
  • Good knowledge of logistics software (WMS, TMS, ERP systems) and network management.
  • Familiarity with network troubleshooting tools and warehouse-specific technologies (e.g., Zebra, Honeywell devices).
  • Knowledge of cybersecurity best practices.
  • Knowledge of SCCM, ticketing systems (ServiceNow), and remote desktop tools.

 

Key Competencies:

  • Strong communication skills, able to translate technical information for non-technical staff.
  • Ability to work under pressure in a high-paced logistics environment (Rotation-based shifts).
  • Strong written and verbal communication skills in English (Arabic is a plus).
  • High attention to detail and strong organizational skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Adaptability and willingness to learn new technologies.

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: Arab Standard Time
Application close:

Back to search results Apply now Refer a friend