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We are excited that you are considering new opportunities within the organization! This page is designed to help you to explore our numerous openings. We are committed to supporting your job search within the organization and are eager to connect you with opportunities to grow with us!

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Systems Support Engineer - IT - UAE

Apply now Job no: 4430542
Location: UAE
Dubai Head Office

IT

Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions.  The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards. 

Role:

The Systems Support Engineer performs routine systems administration related activities.

He/She ensures systems operate in a manner that meets business needs and that system improvements are successfully implemented. He assists with implementing remedial actions in the event of system failures/breakdowns. He maximizes service uptime, maintains system backups, manages service licensing and maintains security standards.

Candidate is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents.
He works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. He is also familiar with the relevant platforms on which the database is deployed on.
The Associate Systems Support Engineer is able to quickly and effectively solve issues as they arise.

He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team.

He is able to communicate effectively and displays high service level standards. 

Responsibilities:

  • Configure-Deploy-Maintain and troubleshoot different Front end systems
  • Configure-Deploy-Maintain and troubleshoot Warehouse Application Servers (Microsoft Operating systems(Multiple), Linux OS (Different version)
  • Configure and Deploy & troubleshoot Network infrastructure services (DHCP-NPS-DNS-AD)
  • Participate and Lead warehouse Network Design and implementation
  • Configure-Deploy and Monitor Network Devices (Firewall-Distribution Switches-Core switches)
  • Upgrade and migrate operating systems and software applications.
  • Analyse issues or incidents encountered by users and conduct troubleshooting, and roll out upgrades,Support Warehouse Management System Application
  • Assist with new system testing and implementation procedures
  • Various Microsoft Server products (Hyper-V, VMWare, Remote Desktop Services, etc.), Infrastructure Support Level 1,2, Interpersonal Skills (Basic),Problem Solving (Basic),Communication (Basic)
  • Basic infrastructure configuration and administration techniques
  • General types of technical issues or problems
  • Basic troubleshooting tools and techniques for infrastructure technical issues and problems
  • Interpretation of infrastructure upgrade plan

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: Arabian Standard Time
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