Director of Operations - Starbucks - UAE
Apply now Job no: 597733 Location: UAE
Starbucks
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection.
Starbucks coffeehouses have become a beacon for coffee lovers everywhere because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. It’s not unusual to see people coming to Starbucks to chat, meet up or even work. Starbucks is a neighborhood gathering place, a part of the daily routine – and we couldn’t be happier about it. Get to know us and you’ll see: we are so much more than what we brew.
Starbucks prides itself on its people, or ‘partners’ as we call them. We strive to develop each partner to achieve their career goals, whether this is to become a district manager, Coffee Master or work within one of our Head Office functions.
Role Profile:
As the MENA Director of Operations for Starbucks, this role is responsible for leading operational strategy, execution, and growth initiatives across the Middle East and North Africa region. The Director ensures that brand standards are consistently met, operational excellence is achieved, and the unique needs of diverse markets are addressed. The role requires strong cross-cultural leadership, the ability to drive business results, and the vision to support Starbucks’ expansion and customer experience goals throughout the MENA region.
Key Performance Areas include but are not limited to:
Shapes the market strategic plan as an influential member of the leadership team to drive profitable growth, operational excellence, and market expansion
Develops effective relationships with functional leaders and collaborates to implement the strategic plan, including working with the Property team to grow the portfolio of stores in optimal locations
Sets the standard for operational excellence and leads with a deep understanding of the work, systems, and tools, ensuring Starbucks operating standards are achieved
Establishes clear priorities for the field team based on the annual operating plan and adjusts plans in response to changing business needs
Develops the leadership capabilities of direct reports and team members, inspiring them to foster training and development within their teams
Regularly uses a business analysis cycle to identify trends and guide activities that improve operational results across their area of responsibility
Leads operational strategy, execution, and growth initiatives across the MENA region, ensuring brand standards and operational excellence are consistently met
Experience
Proven executive leadership with substantial P&L responsibility in a large consumer-facing business, preferably in food & beverage (F&B), retail, or hospitality.
Prior experience in the GCC region with demonstrated ability to navigate regulatory environments, market dynamics, and cultural nuances.
Education
MBA or equivalent advanced business degree preferred.
A combination of strong business acumen and strategic thinking is essential.
Language and Communication
Proficiency in English and Arabic will be a plus
Superior communication, negotiation, and influencing skills; ability to represent Starbucks at executive levels and with public sector stakeholders.
Leadership and Cultural Fit
Visionary, collaborative leader who can build and develop a diverse, high-performing team.
Strong integrity, ethics, and commitment to Starbucks’ Mission and Values.
Customer-centric mindset with a passion for community impact and social responsibility.
Personal Attributes
Strategic thinker with execution discipline; data-driven decision-maker.
Adaptable, resilient, and able to operate effectively in a fast-paced, dynamic environment.
Public-facing demeanor with ability to manage complex stakeholder ecosystems and external partnerships.
Reporting
Reports to: Starbucks Senior Vice President.
Direct reports may include Head of Operations/ Head of Operation Services
About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Advertised: 29 Apr 2026 Application close:
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