Call Centre Agent - Strategy & Digital - Egypt

Job no: 4335975
Work type: Permanent - Full Time
Location: Egypt
Categories: Entry Level

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  • Answer and handle all feedback received from different channels according to the contact center procedure                                                                                               
  • Comply with the floor management instructions toward better KPI’s                                                                                              
  • Full compliance with the Contact Centre code of conduct in the manner of attendance, pause sessions, and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPIs                                                                                              
  • Apply the elements of building positive rapport with different types of customers over the phone                                                                             
  • Adherence to CC schedule- shifts/ Weekends/ public holidays                                                                                        
  • Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ, OMS, COMS, etc,.)                                                                                               
  • Promote the department CES during calls which leads to service improvement                                                                                        
  • Understand & effectively deal with job stress and unsatisfied customers                                                                                      
  • Attend training courses scheduled by the department                                                                                         
  • Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards
  • 1-3 years of customer support experience
  • Fluent in English and Arabic 

Advertised: Egypt Daylight Time
Application close:

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