Purpose

To effectively manage and oversee day-to-day Quality Control operations within an FSSC 22000 Certified facility, ensuring compliance with Food Safety, Quality, Legality, Authenticity, and Health & Safety requirements.

• To ensure all products are manufactured in accordance with the Food Safety Management System (FSMS), approved specifications, regulatory requirements, and company standards, consistently meeting customer and food safety expectations.
• To support operational teams in implementing and adhering to approved Standard Operating Procedures (SOPs), Prerequisite Programs (PRPs), Operational Prerequisite Programs (OPRPs), and process controls to deliver safe and compliant products.
• To ensure effective implementation, monitoring, and verification of HACCP plans, including Critical Control Points (CCPs), critical limits, corrective actions, and verification activities, thereby maintaining product safety and integrity.
• To promote and strengthen a positive Food Safety, Quality, and Health & Safety Culture by encouraging employee awareness, accountability, engagement, and compliance across all levels of the operation.
• To proactively identify, assess, and escalate food safety, quality, and health & safety risks, supporting continual improvement initiatives and maintaining compliance with FSSC 22000 requirements and organizational objectives.

The Site Quality Coordinator has the responsibility of:

• Support the effective implementation, maintenance, and continual improvement of the Food Safety Management System (FSMS) in accordance with FSSC 22000, regulatory requirements, customer requirements, and company policies.
• Conduct day-to-day quality control activities to ensure that raw materials, work-in-progress (WIP), and finished products consistently meet established food safety, quality, legality, and authenticity requirements.
• Verify compliance with approved Standard Operating Procedures (SOPs), Work Instructions, Product Specifications, and Operational Controls throughout the production process.
• Monitor, verify, and document HACCP plans, Critical Control Points (CCPs), Operational Prerequisite Programs (OPRPs), and associated control measures to ensure food safety hazards are effectively controlled.
• Perform routine GMP, hygiene, housekeeping, allergen management, environmental monitoring, and process verification inspections, ensuring compliance with FSSC 22000 prerequisite program requirements.
• Ensure timely identification, reporting, investigation, and follow-up of quality and food safety non-conformities, deviations, incidents, customer complaints, and corrective actions.
• Maintain accurate quality and food safety records, ensuring documentation is completed, reviewed, retained, and readily available for verification, traceability, and audit purposes.
• Support internal audits, external certification audits, customer audits, and regulatory inspections by providing objective evidence of compliance and ensuring timely closure of audit findings.
• Promote a strong Food Safety and Quality Culture by engaging employees, reinforcing awareness programs, and encouraging adherence to food safety, quality, and compliance requirements.
• Collaborate with production and support functions to identify opportunities for continual improvement, risk reduction, waste minimization, and enhancement of product quality and food safety performance.
• Ensure calibration, verification, and routine monitoring activities are completed as planned for quality control equipment and measuring devices.
• Champion Health, Safety, and Environmental (HSE) requirements by promoting safe work practices, reporting hazards, and contributing to a safe working environment for all employees.
• Escalate any actual or potential food safety, quality, legality, or regulatory risks that may impact product integrity, consumer safety, or FSSC 22000 certification status

Key Outputs

In addition to being able to undertake all the key outputs of the team member role, the Site Quality coordinator will also be expected to undertake the following tasks:

Continuous Improvement

• Actively participate in continual improvement initiatives to enhance Food Safety, Quality, Operational Performance, and the effectiveness of the Food Safety Management System (FSMS).
• Identify, recommend, and support implementation of improvement opportunities arising from audits, inspections, customer feedback, complaints, non-conformances, trend analysis, and risk assessments.
• Collaborate with cross-functional teams to develop and implement corrective and preventive actions aimed at reducing customer complaints, food safety incidents, product non-conformities, waste, and cost per manufacturing unit (CPMU).
• Participate in problem-solving and root cause analysis activities to drive sustainable improvements in product quality, process efficiency, and food safety performance.
• Monitor and report quality and food safety performance indicators, supporting data-driven decision-making and continuous improvement objectives.
• Contribute to the promotion of a positive Food Safety and Quality Culture by actively supporting improvement projects, employee engagement initiatives, and best practice sharing across the facility

Health & Safety

• Understands the hazards in their area of responsibility & ensures the team are in safe working environment; Never walks away from unsafe action or condition.
• Understands his Health and Safety responsibilities and adheres to safe working practices (WI’s) Ensure compliance to relevant policies and procedures (i.e. PPE policy).
• Supports and encourages the reporting of near misses and complete near miss forms; Report accidents immediately to Management team.

Attitude & Behavior

• Understands the work timings & shift patterns to work accordingly.
• Able to work under pressure and manage timely tasks based on priority. Be active, confident, genuine and professional in work & communication.
• Be a active & quick learner by understanding self-strengths and weak points. Use language to communicate & get the output as intended.
• Good teamwork relations with co-workers and managers. Keep and maintain positivity & respect in all aspects of work.