Role: Senior Specialist-Learning & Development

Job Purpose:

Define, design, and implement learning solutions that align with business goals.

Drive learning transfer and adoption of knowledge and skills that enable performance and evaluate results for continuous improvement.

Job Description:

The key responsibilities for this role involve understanding the business strategy, designing flexible learning programs, fostering a culture of continuous development, and monitoring learning transfer effectiveness. It is important to exhibit behaviors such as adaptability, empathy, collaboration, innovation, decision-making, project management, clear communication, and a customer-first mindset.

Accountabilities:

• Understand requirements:
  • Works directly with the business stakeholders as an SME to provide consulting and build understanding of organisational learnings needs.
• Define Overall Plan:

• Works with manager to define overall strategy and plan for portfolio to ensure impact.
• Define and execute frameworks, processes, and guiding principles to facilitate the delivery of portfolio.

• Design the complete learning experience:

• Works with designers and community lead to design engaging learning solutions, related to portfolio to enable effective embedding and ongoing application.
• Ensure the usage of various content development methods and tools for maximum impact and effective solution delivery. 
• Provide structure, support, and accountability for using new skills and knowledge to drive learning transfer.
• Ensure performance support assets such as job aids, coaching, apps, and other support are included as part of design.

• Facilitate programs:

• Facilitate learning programs assigned for effective delivery focused on CL D and below.

• Evaluate and document results for continuous improvement:

• Work with Process Specialist to ensure clear measures and reporting mechanisms are in place to achieve results and continuously improve.
• Ensure actions are taken to address feedback in a timely manner.

• Manage suppliers within portfolio:

• Manage vendor relationships to ensure optimal delivery of solutions and SLAs are met.
• Ensure periodic review with vendor to ensure targets are met and for continuous improvement.

Languages: English, but Arabic for KSA hiring & Nationalized territories

Competencies – Functional (job specific)

• Adaptability: Can respond flexibility to customer requests enabling the organisation to get the most from the development solutions available.
• Customer Orientation: Understands customer needs and can coach them to provide expert advice.
• Facilitation skills: Able to facilitate senior team D-E
• Communication & Presentation Skills: Effective presenter, experienced running leadership development workshops.
• Questioning skills: Effective in questioning to diagnose needs.
• Coaching & Mentoring Skills: Excellent coaching skills, able to mentor colleagues
• Measure the effectiveness of learning solutions: Experienced in measuring key learning inputs and outputs, able to understand how impact is achieved through their solutions.
• Interpersonal skills: Able to build effective relationships as a trusted partner