Role Profile:

Responsible for providing a visual deterrent against theft, damage & violence in Alshaya stores/support centres and depots. Actively works towards reducing shrinkage & creating a safe and pleasant environment for customers and employees.

Role Responsibilities

• Regularly carry out patrols to prevent attempts of theft/vandalism/damage.
• Assist in apprehension/detention of thieves.
• Report all incidents that may occur in operation, within the required shift, providing information as to the nature of the incident.
• Prevent/react to incidents of violence involving employees and customers.
• Monitor access to store/employee entrance and stock storage areas.
• Inspect and report against non-compliance or company procedure breaches within the store operations.
• Assist with random employee searches in accordance with company policies and procedures.
• Responsible for reporting exceptions
• Conduct regular and random till reconciliations and report exceptions.
• Regularly monitor deliveries/storage and review documentation, monitor key control
• Review/monitor daily documentation, cash declaration, faulty items, customer and employee returns, employee searching, stock transfer reconciliation and compliance to employee uniform issue policy.
• Ensure stores operate good key control as per company SOP.
• Control storage and return of lost property, reporting any breaches of company SOP.
• Completion of structured visit reports
• Conduct awareness meetings as part of the annual plan work.
• Daily checks of CCTV equipment's to ensure its in working order & report faults with MRF.
• Report any H&S related issues to the Fire health & safety team.
• Support with sharing initial findings related to H&S incidents.

Knowledge:

• General education
• Local/civil criminal law (required but not essential)
• Health & Safety knowledge
• Employee/customer theft/ malpractice indicators

Experience:

• 1 year’s retail operations experience
• Similar or practical experience desirable